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Stakeholders and Materiality

OUR SUSTAINABILITY APPROACH

OUR STAKEHOLDERS

INTERNAL STAKEHOLDERS

Senior Management of
Business Segments ​

EMPLOYEES

EXTERNAL STAKEHOLDERS

GOVERNMENT, LOCAL
AUTHORITIES, REGULATORS
AND INDUSTRY AFFILIATIONS

investment community

MEDIA

Suppliers​

BUSINESS PARTNERS

Customers​

OUR MATERIALITY MATRIX

We have identified 18 material issues by consolidating the common concerns found across the various regulatory requirements and business risks. These issues have been categorised according to the ESG indices as shown below. 

  • Asset 2
    Click to view the material issue
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MATERIAL ISSUES

  • ENVIRONMENTAL
  1.  Physical Impacts of Climate Change
  2.  Resource Management (Energy)
  3.  Resource Management (Water)
  4.  Resource Management (Materials)
  5.  Pollution (Water/Effluents)
  6.  Pollution (Emissions)
  • SOCIAL
  1.  Indirect Economic Impact
  2.  Human Capital Development
  3.  Diversity and Inclusion
  4.  Labour Standard and Practices
  5.  Community Enrichment
  6.  Health and Safety
  7.  Customer Welfare
  • GOVERNANCE
  1.  Corporate Governance
  2.  Anti-Corruption
  3.  Risk and Crisis Management
  4.  Tax Transparency
  5.  Business Ethics

SUSTAINABILITY REPORT 2023

This report is prepared in accordance with the Global Reporting Initiative (GRI) Standards. We engaged an external assurance provider to verify the report’s accuracy and reliability of data, initiatives and policies, and to provide an independent assurance statement.​

Provide Unitholders With
Exposure To A Diverse
Assets Portfolio

Sunway REIT Management Sdn. Bhd.
(Registration No. 200801005046 (806330-X))

Level 15, Menara Sunway
Jalan Lagoon Timur
Bandar Sunway
47500 Subang Jaya
Selangor Darul Ehsan

about us

Sunway REIT's

Sustainability

Investor Relations

Media Resource

  • © 2025 Sunway REIT. All Rights Reserved.

Senior Management of Business Segments ​

Our business unit management teams are comprise from the different business segments such as office, retail and hospitality.​

Key Concerns

  • Maintaining portfolio resilience and operational efficiency
  • Strong tenant relations​
  • Commitment to innovation and technology in property operations​
  • Protecting sensitive tenant information and building operational data within technology system​

Our Approach

  • We increase digitalisation, automation, and adoption of smart technologies​
  • We employ robust cybersecurity protocols, conduct regular vulnerability assessments, and prioritise data privacy​
  • We conduct regular satisfaction survey with tenants, building occupants and customers​

Customers

Shared success with our customers allows us to continuously grow and innovate. Hence, we strive to meet and exceed their expectations, delivering products and services that enrich their lives.​

Key Concerns

  • Changes in consumer behavior and preference ​
  • Climate change-related impacts on property values and operational costs, regulatory pressure, reputational damage​
  • Secure commercial environments, crime prevention measures 

Our Approach

  • We conduct regular satisfaction survey with tenants, building occupants and customers​
  • We invest in security technology ​
  • We maintain and improve amenities, ensure quick and efficient maintenance service ​
  • We implement ESG due diligence on new property acquisition

Business Partners

Through mutually beneficial relationships with our business partners, we foster a supportive environment that enables long-term growth and prosperity for both parties, as well as the sustainability of the environment for our future generation​

Key Concerns

  • Consistent, accurate, and accessible reporting on all ESG matters ​
  • Robust internal controls, proactive identification and mitigation of risks​
  • Strong tenant relationships and diversified tenant bases​

Our Approach

  • We work closely with tenants and lessees to ensure alignment with sustainability agendas through various channels to create long-term value and support our sustainability commitments.​
  • We conduct regular satisfaction survey with tenants, building occupants and customers​
  • We continuously assess potential asset enhancement initiatives to refres

Suppliers

Our suppliers’ expertise, support and timely delivery of products and services are pivotal in fortifying our business and ensuring we meet the needs of our customers and clients.​

Key Concerns

  • Transparency in supply chains ​
  • Fair labour standards and practices​
  • Transparent communication and feedback mechanisms​
  • Supply chain disruptions due to material scarcity​

Our Approach

  • We established Sustainable Procurement Policy and Code of Conduct and Business Ethics​
  • We prioritise sourcing from local businesses when practicable ​
  • We conduct Supplier Environmental and Social Risk Assessment to mitigate impact of supply chain disruptions

Media

The media plays a crucial role in conveying our story, values and achievements to the wider audience. This partnership enhances our visibility, fostering understanding and trust among stakeholders.​

Key Concerns

  • Timely and transparent dissemination of information in relation to financial and business performance, outlook and business strategies​
  • Consistent, accurate, and accessible reporting on all ESG matters ​

Our Approach

  • We disseminate our financial information to stakeholder via Annual Integrated Report, Quarterly Report and media releases ​
  • We proactively disclose environmental data, set ambitious sustainability targets, report progress regularly via annual Sustainability Report​

Investment Community ​

The trust and support of our investment community are instrumental in providing capital in propelling our financial stability, growth and business diversification. ​

Key Concerns

  • Financial and business performance, outlook and strategies​
  • Adherence to environmental regulations, robust environmental data collection and reporting​
  • Prudent risk management

Our Approach

  • We disseminate our financial information to stakeholder via Annual Integrated Report and Quarterly Report ​
  • We proactively disclose environmental data, set ambitious sustainability targets, report progress regularly via annual Sustainability Report​
  • We implement robust financial modelling and contingency planning to navigate potential economic fluctuations ​
  • We conduct market analysis to enhance our competitive edge and market positioning​
  • We improve risk management via a Value at Risk (VaR) assessment on our properties’ risk exposure to climate change​

Government, Local Authorities, Regulators And Industry Affiliations​

Our authorised licence to operate is made possible through collaboration with these entities. Together, we navigate policy landscapes, ensuring compliance and contributing to the broader industry and national vision and standards​

Key Concerns

  • Adherence to government policies, rules and regulations​
  • Contribution to national, industry and capital market development​
  • Adoption of industry best practices in corporate governance​

Our Approach

  • We adhere and comply to all policies and regulations​
  • We carry out effective risk and crisis management​
  • We publicly disclose our company policies​
  • We enforce strict whistleblower protections 

Employees

​All employees of the Manager and Trustee work in cohesion for the benefit of the unitholders.​

Key Concerns

  • Career development and progression​
  • Health, safety and well-being​
  • Work-life balance, remuneration and employee benefits

Our Approach

  • We implement programmes to promote employee well-being, mental health, and work-life balance ​
  • We implement family friendly policies and provide better than industry average benefits ​
  • We provide annual performance review to 100% of employees across all employee categories ​
  • We implement e-Policy training for all employees​
  • We invest in employees’ learning and development

About Us

Sunway REITs

Sustainability

Investor Relations

Media Resource

  • © 2025 Sunway REIT. All Rights Reserved.

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