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Capital Input
- Social and Relationship
- Human
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Material Issues
- Indirect Economic Impact
- Human Capital Development
- Diversity and Inclusion
- Labour Standard and Practices
- Health and Safety
- Community Enrichment
- Customer Welfare
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Activities
- Corporate Social Responsibility Activities
- Employee Learning and Development
- Employee Engagement
- Health and Safety Training
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Value Created
- Upskilled Workforce
- High-performing Workforce
- Safe and Healthy Communities
- Zero Discrimination in Any Form
Engaging with Stakeholders
We recognise the value that our employees, customers and the community bring to our businesses.
TALENT DEVELOPMENT
- Formal Talent Pipeline Development Strategy
- Partnership to Develop Joint Training Programmes
- We offer tuition fee discounts for staff who wish to pursue their post-graduate / professional certification such as the Coding Bootcamp with 42KL.
- We will also collaborate with Sunway iLabs to deliver a Design Thinking Workshop for staff.
EMPLOYEE HEALTH, SAFETY AND WELLBEING
- Employee Engagement
- Ensuring a Safe Workplace
Family-friendly Policies
Work + Life Integration
Health and Well-Being Initiatives
Flexible Working Hours
Workplace Dignity
- Diversity and Inclusion
- Human Rights
We are committed to ensuring fair treatment to all our employees and ensure that no discrimination is practised in Sunway REIT by observing the following local labour laws and internationally recognised human rights principles:
- The UN Guiding Principles on Business and Human Rights
- International Labour Organisation (ILO)
- Employment Act 1955
We are also guided by Sunway Berhad’s Human Rights Policy which outlines Sunway Group’s respect and support for the Universal Declaration of Human Rights and the United Nations Guiding Principles on Business and Human Rights.
We are also guided by Sunway Berhad’s Human Rights Policy which outlines Sunway Group’s respect and support for the Universal Declaration of Human Rights and the United Nations Guiding Principles on Business and Human Rights.
We are also guided by Sunway Berhad’s Human Rights Policy which outlines Sunway Group’s respect and support for the Universal Declaration of Human Rights and the United Nations Guiding Principles on Business and Human Rights.
- Providing equal opportunities
- Respecting freedom of association
- Eradicating any form of harassment or abuse
- Enhancing safety and health
- No forced / compulsory labour
- Protecting the rights of children
We are committed to ensuring that no children are employed directly by Sunway or our contractors.
Customer Satisfaction
- Sunway REIT is committed to prioritising customer satisfaction and will do our utmost to address their concerns.
- We are dedicated to the process of obtaining feedback from our customers at all our properties through surveys and measurement tools to better understand what our customers think about our products and services.
- Hotel
- Retail
- Office
HOTEL
In the period under review, Sunway Hotels continued to score highly in the Global Review Index by ReviewPro, a measurement tool used by hotels globally to benchmark their reputation management efforts.
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Retail
- Due to the COVID-19 pandemic, customer satisfaction surveys for the retail properties have been suspended since the first Movement Control Order which was implemented in March 2020.
- However, ensuring our customers remain satisfied during the MCOs remained a top priority.
OFFICE
Sunway Offices has once again improved its customer satisfaction scores, with nearly all five properties reaching near-perfect scores. The Net Promoter Score (NPS) has also increased significantly for all properties except for Menara Sunway.
One of the reasons for the improvements in these scores can be tracked back to the introduction of the Sunway Property Management App, which has been widely adopted, with 90% of building occupants being active users. It allows tenants to easily submit service requests, anytime and anywhere, through their mobile phones, after which their requests will be attended to and resolved within the time outlined in the service level agreement.
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Safeguarding our Communities
- Sunway’s Safe City concept has been integrated into all of Sunway’s townships including Sunway City Kuala Lumpur, where most of our properties are located.
- The concept, which adopts the principles of Crime Prevention Through Environmental Design (CPTED) at the building design and planning stage, keeps our stakeholders safe.
- Apart from closed circuit television cameras (CCTVs), our townships are guarded by security personnel and auxiliary police.
1. SECURITY AND CRIME PREVENTION
- Enforced by more than 1,000 security personnel including auxiliary police, in-house security and outsourced security guards.
- Partnered with the Royal Malaysian Police Force (PDRM) and the Malaysian Crime Prevention Foundation (MCPF).
- Auxiliary police go through a two-month intensive training programme at PDRM’s training centre.
2. EMERGENCY RESPONSE PLAN
- Panic buttons are installed in all Sunway Mall car parks.
- At least one fire drill or evacuation exercise is held annually to comply with the Fire and Rescue Department’s (Bomba) requirements. Failure to comply will affect the renewal of fire safety certificates for Sunway REIT properties.
- Sunway City is equipped with Sunway Immediate Forward Teams (SWIFT) to respond to emergencies and disasters.
3. ESCALATORS
- All new escalators are installed with additional auxiliary brakes, in accordance with British Standard EN 115. Regular inspections are conducted on all escalators and travelators.
4. ENFORCEMENT OF CLEAN AIR
- Sunway’s auxiliary police were empowered by the Ministry of Health in 2019 to issue summons to anyone caught smoking in non-smoking zones in Sunway City.
5. MINIMUM TRAINING FOR AUXILIARY POLICE & SECURITY PERSONNEL
- Auxiliary police attend at least two firearm training sessions conducted by PDRM.
- Security personnel attend monthly training sessions conducted by Sunway’s Group Security Department, 48-hour foot drills and Bomba training, a two-month intensive training programme and 16 hours of classroom training each year.
Enhancing Customer Experience
Internet of Toilet
- To enhance on customer experience, Sunway Pyramid Shopping Mall unveiled its latest innovative facility, the Internet of Toilet system, for optimised performance and efficiency.
- The all-new smart toilet system, which was developed through a partnership with Singapore-based amenities expert Rigel Technology, aims to reduce cost, downtime and water consumption.
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At Sunway REIT, we always strive to enhance customer experience by leveraging technology and innovation across our properties. Most of our properties are currently equipped with smart technologies to provide a seamless customer experience.
Our award-winning smart parking system recognises car registration numbers and allows cashless payments in all our properties.
Our shopping malls have upgraded their building security through the installation of CCTVs with high resolutions, behaviour analysis and face detection.
We are currently developing a self-service kiosk in Sunway Pyramid Shopping Mall’s ice rink to deliver a seamless experience to customers.
Our shopping malls are equipped with a Unified Payment Terminal, enabling retail tenants to accept cashless payments from e-wallets, debit cards and credit cards via an all-in-one payment terminal.
Tenants and mall operators are able to communicate via RetailTECH, a mobile app used by Sunway Malls to bridge communication gaps and improve the delivery of operational solutions.
Sunway Pyramid Shopping Mall offers an indoor positioning system facility on a mobile app, which allows shoppers to get directions within the mall via the app. The app will be available for other malls in the near future.
- Education
- Healthcare
- Community Enrichment
Education
Sunway REIT contributed towards Sunway Group’s initiative of donating RM28,000 to Yayasan MyPrihatin to purchase 200 school uniforms sewn by single mothers for 100 students from B40 families and sponsored 200 units of tablets worth RM91,800 to 200 students from B40 families.
Healthcare
Sunway Pyramid Shopping Mall
Sunway Putra Mall
Sunway Carnival Shopping Mall
Wisma Sunway
Community Enrichment
In 2021, we reached out to the communities in need to help ease their financial burdens amid several lockdown periods and a challenging economic landscape. These communities included the underprivileged, the lower group from the Bottom 40 (B40) income segment and frontliners, as well our tenants who needed financial and moral support.
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Festive Cheers | Raya Cheer
Highlights
- COVID-19
- Green Lease
Tenant Support
Rental Rebates
Vaccinations
Quarantine centre
GREEN LEASE
- To support our effort in lowering the carbon footprint of buildings, we implemented the Green Lease Programme in 2022.
- The Green Lease Programme aims to encourage our tenants to lower their environmental footprint and promote responsible resource management.
