RESOURCE MANAGEMENT
Resource management aims to ensure that ecosystem services are protected and maintained for future human generations.
Energy
Water
Materials
Pollution
WASTE
EFFLUENT/ WASTEWATER
Highlights
Green Building- Forest
Stewardship Council (FSC) Leadership Award - Sunway
Smart Parking
Circular Economy- Kumpool Ride
- Engagement with
Tenants to Tackle Waste - Combatting
Plastic Pollution
Green Building
Green Buildings
Sunway REIT is committed to achieve green building certification for all Sunway REIT’s existing buildings by 2034. Buildings purchased after 2024 will either have a green certification already in place or have the ability to achieve green certification status within three years from the acquisition date.
Sunway Carnival Shopping Mall Expansion
- GreenMark – Gold Plus (Provisional)
- GreenRE – Gold (Provisional)
Sunway Resort Hotel
- GreenRE – Platinum
Sunway Lagoon Hotel
- GBI – Certified (Provisional)
- GreenMark – Gold
Sunway Putra Mall
- GreenRE – Gold
the pinnacle Sunway
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Stewardship Council (FSC) Leadership Award
Sunway Mall’s commitment
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Provide toilet paper from FSC-managed forests and FSC-certified mills, which helps to safeguard the sustainable cycle of responsible harvesting and replanting to maintain the ecology of the forests.
Save Our Forests. Save Our Climate
Sunway XFarms and Sunway Malls shared their experiences as FSC promotional licence holders with the 66 participants , who were also given a virtual tour of the Taman Tugu Forest.
Covered topics on sustainable products including sustainable woodcrafting and sustainable paper sourcing and products.
Aligned with Sunway XFarms objective to scale and operate sustainable urban farms with pesticide free produce that are close to consumers, thus reducing carbon footprint, food wastage and nutrition lost through complex food travel processes.
Smart Parking
Sunway Malls has stopped printing parking tickets since the launch of the Sunway Smart Parking System in 2019.
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parking tickets
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ECO - FIRENDLY
The system, which recognises car registration numbers, allows visitors, shoppers and tenants to enter and exit Sunway REIT properties within Sunway City Kuala Lumpur, including Sunway Pyramid Shopping Mall, Sunway Resort Hotel, The Pinnacle Sunway and Menara Sunway, without using paper tickets.
ANUGERAH INOVASI NEGERI SELANGOR (AINS) aims to cultivate creativity and innovation within Selangor, recognised the system as an innovation that enhanced Sunway’s parking system by enabling a ticketless and cashless experience.
Circular Economy
A circular economy takes place when the end-of-life of a product or a material is restored and turned into a useful resource that eliminates waste. Generating a circular economy will help to reduce waste and ultimately contribute to climate action.
Food waste is one of the largest amounts of waste sent to landfills. In Malaysia, the Solid Waste and Public Cleansing Management Corporation reported that more than 16,600 tonnes of food are wasted every day, of which about 24% are edible and capable of feeding close to three million people a day.
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COLLECTING FOOD WASTE
Tenants were allowed to operate for only eight hours compared to 12 hours during pre-pandemic days, enabling them to save on manpower cost.
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COMPOSTING FOOD WASTE
The collected food waste gets broken down in the composting machine, which is capable of decomposing all types of food. Using controlled parameters, including temperature, agitation and airflow in an aerobic environment, the machine is able to convert all types of food into bio-organic compost within 24 hours. The food waste composting machine can reduce food waste volume by up to 80%.
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BENEFITTING FROM FOOD WASTE
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REDUCING WASTE THROUGH A CIRCULAR ECONOMY
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COLLECTING FOOD WASTE
Tenants were allowed to operate for only eight hours compared to 12 hours during pre-pandemic days, enabling them to save on manpower cost.
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COMPOSTING FOOD WASTE
The collected food waste gets broken down in the composting machine, which is capable of decomposing all types of food. Using controlled parameters, including temperature, agitation and airflow in an aerobic environment, the machine is able to convert all types of food into bio-organic compost within 24 hours. The food waste composting machine can reduce food waste volume by up to 80%.
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BENEFITTING FROM FOOD WASTE
Kumpool Ride
- Sunway Pyramid Mall collaborated with Kumpool Ride to provide e-hailing bus booking services for Sunway Pyramid Mall visitors and community in Sunway City Kuala Lumpur.
- Kumpool Ride gathers passengers’ bookings in real-time before starting its journey based on the passengers’ pick-up and drop-off stops.
- The initiative also aims to ease the traffic in Sunway City Kuala Lumpur and encourage commuters to use public transport, ultimately reducing fossil fuel energy consumption and carbon emissions
Tenants to Tackle Waste
Engagement with Tenants to Tackle Waste
- Sunway REIT offices took a proactive approach and collaborated with e-waste collectors to collect old devices for recycling.
- In July 2022, Menara Sunway and Sunway Pinnacle organised an e-waste collection campaign with Roche Malaysia, a tenant in Sunway Pinnacle, to raise awareness on environmental impacts as individuals, and as Roche and Sunway employees.
- The campaign also aimed to:
- Educate on and promote the importance of environmental sustainability
- Create a better world for future generations
- Support and contribute to SDGs 12, 14 and 17
- Embed sustainability in Sunway’s business strategy and entrench it in the daily duties of Roche’s and Sunway’s employees
Plastic Pollution
Combatting Plastic Pollution
- Our shopping malls reduce plastic usage through various initiatives, including eliminating single-use plastics in packaging from 2022 onwards and ensuring that their suppliers and vendors adopt the plastic-free practice.
- There was no plastic packaging in our festive gift redemption of 30,000 Chinese New Year ang pao packets and 10,700 Hari Raya duit raya packets. This initiative removed 40,700 of plastic packaging that could otherwise pollute our rivers and oceans, which are vital sources of water and food for us.
TALENT DEVELOPMENT
- Formal Talent Pipeline Development Strategy
- Partnership to Develop Joint Training Programmes
- We offer tuition fee discounts for staff who wish to pursue their post-graduate / professional certification such as the Coding Bootcamp with 42KL.
- We will also collaborate with Sunway iLabs to deliver a Design Thinking Workshop for staff.
EMPLOYEE HEALTH, SAFETY AND WELLBEING
- Employee Engagement
- Health Services
Family-friendly Policies
Work + Life Integration
Health and Well-Being Initiatives
Flexible Working Hours
Work from home arrangements
Occupational health services are offered to enhance employees’ well-being during employment, ensuring easy access to medical attention. We are committed to safeguarding the health of Sunway employees, emphasising mental and physical fitness for optimal performance. Our HR and OHSE team organise various services and programmes, including those addressing non-work-related health risks, mental health, and well-being.
Workplace Dignity
- Diversity and Inclusion
- Human Rights
We are committed to ensuring fair treatment to all our employees and ensure that no discrimination is practised in Sunway REIT by observing the following local labour laws and internationally recognised human rights principles:
- The UN Guiding Principles on Business and Human Rights
- International Labour Organisation (ILO)
- Employment Act 1955
Our Human Rights Policy mandates that Sunway REIT, its suppliers, and subcontractors shall not knowingly engage in or endorse the use of forced or bonded labour. They are expected to proactively implement measures to prevent the use of such labour in any business dealings or activities associated with Sunway REIT.
We are also guided by Sunway Berhad’s Human Rights Policy which outlines Sunway Group’s respect and support for the Universal Declaration of Human Rights and the United Nations Guiding Principles on Business and Human Rights.
We are also guided by Sunway Berhad’s Human Rights Policy which outlines Sunway Group’s respect and support for the Universal Declaration of Human Rights and the United Nations Guiding Principles on Business and Human Rights.
- Providing equal opportunities
- Respecting freedom of association
- Eradicating any form of harassment or abuse
- Enhancing safety and health
- No forced / compulsory labour
- Protecting the rights of children
We are committed to ensuring that no children are employed directly by Sunway or our contractors.
Customer Satisfaction
- Sunway REIT is committed to prioritising customer satisfaction and will do our utmost to address their concerns.
- We are dedicated to the process of obtaining feedback from our customers at all our properties through surveys and measurement tools to better understand what our customers think about our products and services.
- Hotel
- Retail
- Office
HOTEL
Sunway Resort Hotel, which was undergoing renovation in 2022, was rated highly by TripAdvisor. Guest satisfaction and feedback were collected via feedback Forms and TripAdvisor reviews.
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Retail
As the nation transitioned from pandemic to endemic, Sunway Malls reinstated its Customer Satisfaction Survey to understand new customer sentiments that may have changed during the two years of sporadic movement control order phases. The results achieved in 2022 will be used as a new benchmark for the coming years, as businesses restart, restore and recover in the post-pandemic new normal.
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OFFICE
Sunway Offices continued to maintain high customer satisfaction scores at 99% in 2022, with nearly all five properties reaching near perfect scores. This was the second consecutive year that the Office segment retained such high scores.
One of the reasons for the significant improvements in the NPS and the customer satisfaction scores was the strong support extended by the Company to the tenants during the COVID-19 pandemic. Another reason was because of our ability to systematically track all service requests submitted by our building tenants through the e-service request software to ensure we achieve 100% completion of the services on a timely basis. The Sunway Property Management App, which allows tenants to submit service requests in a seamless manner was introduced in 2017 as a proof of concept and subsequently widely proliferated in 2019. Based on the feedback, tenants were happy with the shorter downtime of their buildings’ equipment and facilities.
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Safeguarding our Communities
A FOCUS ON CUSTOMER SATISFACTION
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1. OFFICE
Tenant Satisfaction
- Tenant satisfaction is facilitated internally through various channels, including the Sunway Community App, internal distribution, QR Codes, and direct visits to tenants’ offices. These surveys gather feedback on tenants’ needs, services, and property management.
2. RETAIL
Customer Satisfaction
- Panic Retail team conducts online surveys annually through Sunway Malls Customer Relationship Management (CRM) among mall shoppers to gain deeper insights into their sentiments.
3. HOTEL
Guest Satisfaction
- Reviews of hospitality properties are measured via feedback forms from hotel guests, TripAdvisor reviews, and the Global Review Index by ReviewPro. The Global Review Index is a tool used by thousands of hotels worldwide as a benchmark for reputation management efforts.
4. ENFORCEMENT OF CLEAN AIR
- Sunway’s auxiliary police were empowered by the Ministry of Health in 2019 to issue summons to anyone caught smoking in non-smoking zones in Sunway City.
5. MINIMUM TRAINING FOR AUXILIARY POLICE & SECURITY PERSONNEL
- Auxiliary police attend at least two firearm training sessions conducted by PDRM.
- Security personnel attend monthly training sessions conducted by Sunway’s Group Security Department, 48-hour foot drills and Bomba training, a two-month intensive training programme and 16 hours of classroom training each year.
Enhancing Customer Experience
Internet of Toilet
- To enhance on customer experience, Sunway Pyramid Shopping Mall unveiled its latest innovative facility, the Internet of Toilet system, for optimised performance and efficiency.
- The all-new smart toilet system, which was developed through a partnership with Singapore-based amenities expert Rigel Technology, aims to reduce cost, downtime and water consumption.
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At Sunway REIT, we always strive to enhance customer experience by leveraging technology and innovation across our properties. Most of our properties are currently equipped with smart technologies to provide a seamless customer experience.
Our award-winning smart parking system recognises car registration numbers and allows cashless payments in all our properties.
Our shopping malls have upgraded their building security through the installation of CCTVs with high resolutions, behaviour analysis and face detection.
We are currently developing a self-service kiosk in Sunway Pyramid Shopping Mall’s ice rink to deliver a seamless experience to customers.
Our shopping malls are equipped with a Unified Payment Terminal, enabling retail tenants to accept cashless payments from e-wallets, debit cards and credit cards via an all-in-one payment terminal.
Tenants and mall operators are able to communicate via RetailTECH, a mobile app used by Sunway Malls to bridge communication gaps and improve the delivery of operational solutions.
Sunway Pyramid Shopping Mall offers an indoor positioning system facility on a mobile app, which allows shoppers to get directions within the mall via the app. The app will be available for other malls in the near future.
Community Development
Corporate responsibility is integral to our identity, driving our vision to enhance stakeholder value through Community Engagement. As an inclusive organisation, we actively connect with and uplift marginalised communities through partnerships with non-governmental / not-for-profit organisations. Each collaboration positively impacts lives, fostering lasting changes within the community. Our endeavours are aligned with Sunway Group’s commitment to the UNSDGs, evident in the #SunwayforGood initiatives in Healthcare, Education, and Community Enrichment.
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- Education
- Healthcare
- Community Enrichment
Education
Sunway REIT continues to empower society through education with sustainable initiatives aimed at nurturing future generations.
Healthcare
Health and well-being continue to be a key priority for Sunway REIT and we strive to promote good civic consciousness.
Community Enrichment
Reaching out to the underprivileged and the underserved is part of our corporate social responsibility, as we aim to ensure no one is left behind.